Home/FAQs

FAQs

How can I book a flight with Neil Travel?

You can easily search and book flights directly through our website using our secure booking engine. Simply enter your travel details, compare options, and complete your booking in just a few clicks.

How do I know my booking is confirmed?

Once your booking is complete, you’ll receive a confirmation email with all your travel details and an itinerary. Please check your spam or junk folder if you don’t see it in your inbox.

Can I make changes to my booking after it’s confirmed?

It will depends on the airline or service provider’s terms and conditions. Please contact our customer service team as soon as possible to check change fees and availability

What is your cancellation and refund policy?

Cancellation and refund policies vary by airline and fare type. Some fares may be non-refundable, while others allow cancellations with a fee. Our agents can guide you through the process and provide all the necessary information before you book or cancel.

How do I receive my e-ticket?

After payment and confirmation, your e-ticket will be emailed to you. You can print it or simply show the electronic version at the airport check-in desk )

How can I contact Neil Travel for assistance?

Our friendly customer service team is available by email, phone, or fax. You’ll find all our contact details on the “Contact Us” page. We aim to respond to all queries promptly and efficiently.

What payment methods do you accept?

We accept major debit and credit cards, including Visa, MasterCard, and American Express. Some bookings may also support bank transfers or online payment platforms depending on the airline or supplier.

Can i come to your shop?

Yes. Please pop in from 10am to 5pm weekdays.

Can i come to your shop?

Yes. Please pop in from 10am to 5pm weekdays.